Terms & Conditions
Class Schedules are subject to change or cancellation without notice.
We are not liable in any way to provide you with a refund, credit, transfer or compensation of any kind for classes that are not held in accordance with the class schedule, including without limitation any classes that are changed or cancelled.
We reserve our right to change our opening hours at any time, without notice to you. You will be notified of any permanent changes to our opening hours.
Cassowary Coast Pilates reserves the right to refuse entry to, or eject from any of our Studios, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the Studios.
In order to minimise disruption during classes held at our Studios, we recommend that you aim to arrive at least 5 minutes prior to the scheduled commencement time of a Class. Once the class has started, your reformer may be given to someone on the waitlist.
Clients are strongly discouraged from departing classes prior to their scheduled conclusion time as it is disruptive to the enjoyment of other students attending those classes
Smoking is prohibited inside and out the front of our Studios at all times.
You are required to treat all persons and property at the Studios with all due care and respect.
Participants are required to wear appropriate attire for physical exercise at all times while visiting our Studios, and must refrain from wear clothing which contains offensive prints or designs or which may presents a danger to themselves.
For hygiene purposes, socks must be worn at all times during your workout. Specialised grip socks are available for purchase in studio.
For the enjoyment of all participants in your class please turn off all mobile phones before your workout unless you are a doctor and you are on call for example.
All classes must be pre-paid before attending. You may do this when booking your place in a class, via a pre-paid pack or as a casual attendee.
The sale of each class pack is subject to specific terms and conditions applicable to the type of membership which you hold, part of which can include a minimum commitment period, time limitations and/or class attendance limitations.
Class packs are non-transferrable between holders, and may not be sold, traded, gifted, shared, provided or otherwise transferred to any person other than the purchaser.
The sale of a class pack is final. Cassowary Coast Pilates does not offer any refunds, transfers, suspensions or extensions on class packs for illness, injury, change of mind, user error, change of address, unsuitability or any other reason.
Current prices and expiry time frames for each type of class pack can be found on our website and may be amended from time to time.
To cancel a booking, you must notify the studio at least 6 hours prior to the commencement of the class. Cancellations made with less than 6 hours notice will incur the full cost of the class booked.
Class bookings can be cancelled online by logging into your account and choosing to cancel the class you wish not to attend.
If you know you will not be able to make a class for which you have booked, within the 6 hour cancellation window, we strongly encourage a cancellation to be made, so that another person may take your reservation on the reformer.
No availability in a class? No problem! If you are unable to book a spot because the class is full, register on the waitlist and if a spot becomes available 6 hours prior to class start time, you will be notified via email and automatically booked into the workout. If it is within 6 hours of class start time, all on the waitlist will be sent an email to claim the spot. Please ensure you check your texts for waitlist confirmation.
As a courtesy, if you are no longer available to attend the class, please remove yourself from the waitlist online or via the smart phone app. Once you have been confirmed in the class from the wait list, our 6 hour courtesy policy applies and a cancellation fee will apply if cancelled within this time.
Cancellation Policy:
To cancel a booking, you must notify the studio at least 6 hours prior to the commencement of the class. Cancellations made with less than 6 hours notice will incur the full cost of the class booked.
Class bookings can be cancelled online by logging into your account and choosing to cancel the class you wish not to attend.
If you know you will not be able to make a class for which you have booked, within the 6 hour cancellation window, we strongly encourage a cancellation to be made, so that another person may take your reservation on the reformer.
No availability in a class? No problem! If you are unable to book a spot because the class is full, register on the waitlist and if a spot becomes available 6 hours prior to class start time, you will be notified via email and automatically booked into the workout. If it is within 6 hours of class start time, all on the waitlist will be sent an email to claim the spot. Please ensure you check your texts for waitlist confirmation.
As a courtesy, if you are no longer available to attend the class, please remove yourself from the waitlist online or via the smart phone app. Once you have been confirmed in the class from the wait list, our 6 hour courtesy policy applies and a cancellation fee will apply if cancelled within this time.
Class Schedules are subject to change or cancellation without notice.
We are not liable in any way to provide you with a refund, credit, transfer or compensation of any kind for classes that are not held in accordance with the class schedule, including without limitation any classes that are changed or cancelled.
We reserve our right to change our opening hours at any time, without notice to you. You will be notified of any permanent changes to our opening hours.
Cassowary Coast Pilates reserves the right to refuse entry to, or eject from any of our Studios, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the Studios.
In order to minimise disruption during classes held at our Studios, we recommend that you aim to arrive at least 5 minutes prior to the scheduled commencement time of a Class. Once the class has started, your reformer may be given to someone else.
Clients are strongly discouraged from departing classes prior to their scheduled conclusion time as it is disruptive to the enjoyment of other students attending those classes
Smoking is prohibited inside and out the front of our Studios at all times.
You are required to treat all persons and property at the Studios with all due care and respect.
Participants are required to wear appropriate attire for physical exercise at all times while visiting our Studios, and must refrain from wear clothing which contains offensive prints or designs or which may presents a danger to themselves.
For hygiene purposes, socks must be worn at all times during your workout. Specialised grip socks are available for purchase in studio.
For the enjoyment of all participants in your class, please turn off all mobile phones before your workout unless you are required to for reasons you have informed the teacher of prior to the start of class.
Purchase Policy:
All classes must be pre-paid before attending. You may do this when booking your place in a class, via a pre-paid pack or as a casual attendee.
The sale of each class pack is subject to specific terms and conditions applicable to the type of membership which you hold, part of which can include a minimum commitment period, time limitations and/or class attendance limitations.
Class packs are non-transferrable between holders, and may not be sold, traded, gifted, shared, provided or otherwise transferred to any person other than the purchaser.
The sale of a class pack is final. Cassowary Coast Pilates does not offer any refunds, transfers, suspensions or extensions on class packs for illness, injury, change of mind, user error, change of address, unsuitability or any other reason.
Current prices and expiry time frames for each type of class pack can be found on our website and may be amended from time to time.