Privacy Policy

This Privacy Policy explains how Cassowary Coast Rehabilitation  (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website www.cassowarycoastpilates.com.au or interact with our services. 


We are committed to protecting your privacy and handling all personal information in accordance with the  Privacy Act 1988 (Cth)  and the Australian Privacy Principles (APPs). 

1. What Personal Information We Collect 

We may collect the following types of personal information: 


Information you provide directly 


  • Name 
  • Email address 
  • Phone number 
  • Postal or business address 
  • Company name 
  • Enquiry details 
  • Uploaded files or attachments (e.g., briefs, images, documents) 


Automatically collected information 


When you visit our website, we may automatically collect: 


  • IP address 
  • Device information 
  • Browser type and version 
  • Pages visited and time spent on our site 
  • Cookies and similar tracking technologies 


Payment Information 


If we collect payments online, we may process: 


  • Billing details 
  • Partial card information (via secure third-party payment processors) 


We do not store full credit card details. 

2. How We Collect Personal Information 

We collect information through: 



  • Website contact forms 
  • Quote or sign-up forms 
  • Newsletter subscriptions 
  • Direct communications (email, phone, social media) 
  • Cookies, analytics tools, and website tracking technologies 

3. Why We Collect Your Information (Purpose) 

We collect your personal information in order to: 



  • Provide products, services, and support 
  • Respond to enquiries 
  • Issue quotes, invoices, and proposals 
  • Improve our website and user experience 
  • Send marketing communications (you can opt-out anytime) 
  • Manage client accounts and project communication 
  • Comply with legal obligations 

4. Cookies & Website Analytics 

We may use cookies and third-party analytics tools (such as Google Analytics) to: 


  • Monitor website traffic 
  • Improve website performance 
  • Understand visitor behaviour 
  • Provide a personalised experience 


You can disable cookies through your browser settings, but some features may not work correctly. 

5. How We Store & Protect Your Information 

Your information is stored in secure systems and platforms, which may include: 


  • Website CMS 
  • CRM or project management systems 
  • Email marketing platforms 
  • Cloud storage services 


We take reasonable steps to: 


  • Prevent unauthorised access, modification, or disclosure 
  • Protect information with secure passwords, limited access, and encryption where appropriate

6. Disclosure of Personal Information to Third Parties 

We may share your information with trusted third parties who assist us in operating our business, including: 


  • Website hosting providers 
  • Payment gateways 
  • Email marketing services 
  • Project management systems 
  • Analytics tools 
  • Printers, suppliers, or service partners (when necessary to deliver your project) 


These providers may be located inside or outside Australia. 


We will never sell your personal information.

7. Overseas Disclosure 

Some third-party services may store information overseas (such as the USA, Europe, or Asia). 


We take reasonable steps to ensure these providers comply with privacy standards comparable to the Australian Privacy Principles. 

8. Marketing Communications 

We may send you: 


  • Newsletters 
  • Updates 
  • Promotions 
  • Service announcements 


You can unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.

9. Accessing or Updating Your Information 

You may request: 


  • Access to the personal information we hold about you 
  • Corrections to inaccurate or outdated information 


To request access or correction, contact us using the details below.

10. How Long We Keep Information 

We retain your personal information for as long as necessary to: 


  • Provide services 
  • Comply with legal obligations 
  • Resolve disputes 
  • Maintain business records 


When no longer required, information is securely deleted.

11. Links to Other Websites 

Our website may contain links to external sites.

 

We are not responsible for the privacy practices of those websites.

12. Changes to This Policy 

We may update this Privacy Policy from time to time. 



The latest version will always be available on this page.

13. Contact Us 

For privacy enquiries, data access, or corrections, please contact: 


Cassowary Coast Rehabilitation

Email: rehab@cassowarycoast.physio

Phone: (07) 4068 2074

Address: 1996 Tully Mission Beach Road, Wongaling Beach Queensland 4852, Australia

Cancellation Policy: 

To cancel a booking, you must notify the studio at least 6 hours prior to the commencement of the class. Cancellations made with less than 6 hours notice will incur the full cost of the class booked. 


Class bookings can be cancelled online by logging into your account and choosing to cancel the class you wish not to attend. 


If you know you will not be able to make a class for which you have booked, within the 6 hour cancellation window, we strongly encourage a cancellation to be made, so that another person may take your reservation on the reformer. 


No availability in a class? No problem! If you are unable to book a spot because the class is full, register on the waitlist and if a spot becomes available 6 hours prior to class start time, you will be notified via email and automatically booked into the workout. If it is within 6 hours of class start time, all on the waitlist will be sent an email to claim the spot. Please ensure you check your texts for waitlist confirmation. 


As a courtesy, if you are no longer available to attend the class, please remove yourself from the waitlist online or via the smart phone app. Once you have been confirmed in the class from the wait list, our 6 hour courtesy policy applies and a cancellation fee will apply if cancelled within this time. 


Class Schedules are subject to change or cancellation without notice. 

We are not liable in any way to provide you with a refund, credit, transfer or compensation of any kind for classes that are not held in accordance with the class schedule, including without limitation any classes that are changed or cancelled. 


We reserve our right to change our opening hours at any time, without notice to you. You will be notified of any permanent changes to our opening hours. 


Cassowary Coast Pilates reserves the right to refuse entry to, or eject from any of our Studios, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the Studios. 


In order to minimise disruption during classes held at our Studios, we recommend that you aim to arrive at least 5 minutes prior to the scheduled commencement time of a Class. Once the class has started, your reformer may be given to someone else. 


Clients are strongly discouraged from departing classes prior to their scheduled conclusion time as it is disruptive to the enjoyment of other students attending those classes 


Smoking is prohibited inside and out the front of our Studios at all times. 


You are required to treat all persons and property at the Studios with all due care and respect. 


Participants are required to wear appropriate attire for physical exercise at all times while visiting our Studios, and must refrain from wear clothing which contains offensive prints or designs or which may presents a danger to themselves. 


For hygiene purposes, socks must be worn at all times during your workout. Specialised grip socks are available for purchase in studio. 


For the enjoyment of all participants in your class, please turn off all mobile phones before your workout unless you are required to for reasons you have informed the teacher of prior to the start of class. 

Purchase Policy: 

All classes must be pre-paid before attending. You may do this when booking your place in a class, via a pre-paid pack or as a casual attendee. 


The sale of each class pack is subject to specific terms and conditions applicable to the type of membership which you hold, part of which can include a minimum commitment period, time limitations and/or class attendance limitations. 

 

Class packs are non-transferrable between holders, and may not be sold, traded, gifted, shared, provided or otherwise transferred to any person other than the purchaser. 


The sale of a class pack is final. Cassowary Coast Pilates does not offer any refunds, transfers, suspensions or extensions on class packs for illness, injury, change of mind, user error, change of address, unsuitability or any other reason. 


Current prices and expiry time frames for each type of class pack can be found on our website and may be amended from time to time.